Warranty

• The products and services supplied by AYTC are covered by a 1-year warranty period (unless otherwise stated in our official offers) against manufacturing defects or service workmanship, subject to the products’ proper use and utilization. AYTC warranty does NOT cover “wear and tear”, “electric motors” (new or repaired) and “electrical parts”.
• Claims under this warranty will be honored only upon AYTC’s determination that the claim is covered by its warranty, where AYTC shall incur no obligation prior to such determination.
• Should the equipment/machine covered by this warranty encounter an unanticipated breakdown within its warranty period, AYTC will service the same free of charge, at its workshop or at the site, and this free service shall include workmanship and the replacement of spare parts covered by the AYTC warranty.
• AYTC warranty does not apply to the unit, which after delivery by AYTC, have been repaired or altered outside of AYTC workshop or by non-AYTC technicians and engineers in any way so as, in AYTC’s judgment, to have adversely affected its operations or, have been subject to misuse, negligence, accident and damage or, have not been maintained according to manufacturer instruction and requirement or, have been installed contrary to the recommended installation practice or, connected to wrong or fluctuated electric current. In any way, alteration, substitution of parts or improper installation or usage shall make null or void any warranty expressed or implied.
• The manufacturer or AYTC has no liability whatsoever for indirect, special, incidental, or consequential damages, including but not limited to lost profits, downtime, loss of material or product, clean-up cost associated with loss of product, or damage to other equipment.
• The Purchaser agrees to hold AYTC harmless from and defend and indemnify it against any of the Seller’s or the Purchaser’s losses in connection with any property damage, personal injury, or death, whether same relates to any claim, penalty, or fine by a government agency for pollution, environmental damage, clean up, or otherwise, or whether any claim is made by any third party against the Seller or the Purchaser for said damage, personal injury or death is claimed or sustained by the Purchaser or made against the Purchaser or the Seller in connection therewith, including but not limited to damages, costs, expenses, and attorney’s fees, except for the extent that said damage, personal injury or death is proven to have been caused by the Seller’s sole negligence. Where a penalty, fine, or claim for pollution damage or cleanup is made against the Seller in connection with the installation of materials or equipment, the Purchaser agrees to hold the Seller harmless from and defend and indemnify it against the same.
• No employee or representative of the seller is authorized to change this warranty in any way.
• Environmental compliance is the Purchaser’s responsibility. The Purchaser’s failure to comply strictly with applicable federal, state, or local requirements, rules, and/or regulations (including but not limited to those applicable to notice) shall completely void all express or implied warranties of the Seller.
• The Purchaser will defend and indemnify the Seller against any claims for damages or profits arising from infringements of patents, designs, trade secrets, copyrights, trade names, and/or trademarks with respect to goods manufactured, either in whole or part, to the Purchaser’s specifications.
• The Seller will be excused from performance under this agreement and will have no liability for any period it is prevented from performing any of its obligations, in whole or in part, as a result of delays caused by the Purchaser of a third party or by an act of God, war, civil disturbance, fire, floods, frost, manufacturers’ production schedules, installation schedules and coordination of trades, delays in transportation, acts of government agencies, accidents, court order, labor dispute, third party performance or nonperformance, or other cause beyond the Seller’s reasonable control, including failures or fluctuations in electrical power, heat, light, or telecommunications, and such nonperformance shall not be a default hereunder or grounds for termination of this agreement.
• The Seller assumes no liability for sales engineering or application information extended by its personnel; the Purchaser agrees to hold the Seller and its representatives harmless from and indemnify them against any and all claims, losses, suits, damages, judgments, and costs, whether direct or indirect, or by reason of any reliance upon said representations concerning sales, engineering or application information provided by the Seller and/or its representatives.
• The Seller, in furnishing services hereunder, is acting only as an independent contractor. The Seller does not undertake by this agreement or otherwise to perform any obligations of the Purchaser, whether regulatory or contractual, to assume any responsibility for the Purchaser’s business or operations.

Returns

• If you are experiencing trouble with your equipment, please contact AYTC’s free technical support. Specialists are available via phone, email and chat.

Service Procedure

Products requiring service should be returned as follows

• Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.
• Package the product carefully to prevent shipping damage.
• Enclose a paper with your contact information (name, email address, return address, and a day contact phone number) and detailed problem description.
• Enclose a copy of the dated invoice / receipt.
• Shipment fee prepaid

Service Center Locations